We are reviewing the new prices to apply from 1 July 2023 for 14 water businesses.
Water price review 2023
We have released draft decisions on the price submissions of:
We are preparing draft decisions for the remaining 10 water businesses. We will undertake further consultation after we release each draft decision.
We are reviewing submissions from 14 water businesses on their proposed prices and key service outcomes to apply from 1 July 2023.
Water businesses submitted their proposals on 30 September 2022.
The proposals will be assessed against a legal framework established by the Victorian Government and set out in the Water Industry Regulatory Order, and the commission’s PREMO pricing framework.
PREMO includes incentives for each water business to put forward its best offer to customers and deliver the outcomes its customers value most.
We released our guidance paper in October 2021, which sets out the information each business will be required to provide us in its price submission. We also explain our approach and methodology to assessing water businesses' price submissions and making a price determination.
We have introduced the backward-looking 'Performance' element of PREMO, which holds businesses accountable for their price and service commitments from the previous price review. And as this review will be the second round under PREMO for these businesses, price submissions will need to demonstrate how water businesses are building on their previous proposals to deliver great value to their customers.
Following consultation, we issue a determination that sets the maximum prices that water businesses may charge customers.
We will seek feedback from customers and stakeholders of the water businesses at multiple points throughout the price review process to inform our decision-making process.
See the relevant water business page below for details of their proposals.
How does this affect you?
The 14 water businesses included in our review provide water and sewerage services to domestic, business and rural customers across Victoria.
Our determination impacts how much customers will pay for the services they receive from their water business, and the key service outcomes they can expect for the period from 1 July 2023.
What are we looking at?
We must assess the price submissions against a legal framework and issue a final determination that specifies the maximum prices and service levels for 14 water businesses.
We have received the first round of feedback
We consulted on the businesses' price submissions until 1 December 2022. We received 46 public submissions, mostly via Engage Victoria. These submissions have now been published on the below pages for each business.
Several submissions were marked as confidential, and these will not be published. See our Submissions Policy for how we approach public submissions.
Find your water business
Learn more about water price regulation
Read about how water bills are calculated and how we regulate the water sector.
Contact us for more information.
Guidance to water businesses
Sensitive and appropriate engagement with consumers experiencing vulnerability
We have prepared this document to support water businesses design engagement for their 2023 water price review submissions that is universal, inclusive and appropriate for all consumers, including those experiencing vulnerability.
Find out more about our work to create fairer more equitable access to essential services for all Victorians
Our 'Getting to fair' strategy gives us a roadmap to address consumer’s experience of vulnerability and break down the barriers they can face
We also publish resources to help water businesses communicate with customers in an accessible and effective manner