Read the resources we produce on water sector performance and reporting.
Water sector performance and reporting
Regulated water businesses are required to comply with a number of Acts, legislative instruments, and our codes, standards and guidelines.
Our performance reporting work enables us to ensure businesses are compliant. We investigate potential breaches, and where appropriate, undertake enforcement action. View more on how we regulate the water sector, including Acts and legislative instruments.
Our water performance reports compare the performance of Victoria’s urban water businesses against each other and aim to inform customers about their water business.
Our new outcomes reporting process tracks how each business has assessed it’s performance against its customers’ expectations and whether customers are receiving the value they paid for.
Our compliance activities are shaped by our Compliance and Enforcement Policy.
We also conduct other studies and reviews as required. For example in 2013, we approved allowances for metropolitan water businesses to help customers manage the impact of water price increases in our desalination payments monitoring study 2012.
Featured work
Compares the performance of each Victorian water business with its own commitment to customers
We can accept enforceable undertakings (plans to improve) from water businesses if we've identified issues with how they're delivering services to customers
We surveyed water customers across 16 state-owned urban and regional water corporations on four key areas: value for money, reputation in the community, level of trust and overall satisfaction.