Water inquiries, studies and reviews

We are reviewing new customer contributions to address key issues we identified from recent water price reviews.

We survey 5,200 water customers every 12 months across 15 state-owned urban and regional water corporations on four key areas: value for money, reputation in the community, level of trust and overall satisfaction. 

We have approved the maximum prices Goulburn-Murray Water and Greater Western Water may apply from 1 July 2024.

We approved the maximum prices 14 water businesses may charge from 1 July 2023.

We reviewed the effectiveness of the family violence provisions in our urban and rural water industry standards.

We reviewed our urban and rural water customer service codes to ensure they continue to meet the needs of Victorian water consumers.

We granted Greater Western Water a 12-month extension to its regulatory period, to 30 June 2024. Greater Western Water was established in July 2021 from the integration of City West Water and Western Water

We reviewed our water pricing approach and developed the PREMO framework, which puts customers at the centre of a water business's decision making.

We undertook this review to test whether we need to make any changes for future price reviews given changing economic, financial and industry conditions.

In 2013, we approved allowances for metropolitan water businesses to help customers manage the impact of water price increases. 

We analysed productivity trends in the Victorian water industry. 

In 2008, the Minister for Finance asked us to conduct an inquiry into the development of a state-based access regime for water and sewerage infrastructure services, including the access pricing methodology.