Essential Services Commission

We have released a report on our review of the family violence provisions in the Water Industry Standards. The report focuses on understanding how the provisions are being implemented by water businesses, and what this means for customers who are affected by family violence.

We have released a suite of new consumer resources, including an animated video and multi-language consumer fact sheets, to help inform Victorians about their rights and protections as an embedded network customer.

Find up-to-date details about enforcement actions we have taken which have resulted in contravention orders, paid penalty notices, or enforceable undertakings.