Essential Services Commission

We promote the long-term interests of Victorian consumers with respect to the price, quality and reliability of essential services.

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Featured work

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Council rate cap compliance report 2023-24

We have released our latest council rate cap compliance report, which has found all 79 Victorian councils kept their rates at or below the level set by the cap amount for 2023-24.

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Electricity and gas icon

Minimum feed-in tariff review 2024–25

We are seeking feedback on our draft decision on the minimum feed-in tariffs that energy companies will pay Victorian solar customers from 1 July 2024.

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Reviewing the Gas Distribution System Code of Practice

We have released our draft decision on the Gas Distribution Code of Practice which will provide a fairer and clearer framework for gas network customers as Victoria's energy system transitions to achieve legislated emissions reductions targets.

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Victorian Default Offer price review 2024–25

We are reviewing the Victorian Default Offer prices to apply from 1 July 2024 to 30 June 2025. Your feedback can help inform our approach to setting electricity default offer prices for 2024-25.

Latest News

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Media releases
01 December 2023

CitiPower pays $406,824 in penalties for allegedly failing to notify customers of planned power interruptions

CitiPower had allegedly breached Victoria’s energy laws that require distributors to provide customers with written notice before a planned power interruption.
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Electricity and gas icon
Media releases
30 November 2023

Electricity transmission companies subject to new enforceable rules for land access from March 2024

The Essential Services Commission has published new rules that electricity transmission companies must follow when accessing private land in Victoria.
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News update
29 November 2023

Regulator suspends accredited business over alleged misleading social media marketing activity

The ESC has taken action against Elite Smart Energy Solutions due to marketing activity that allegedly breached the VEU code of conduct.
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Media releases
28 November 2023

Energy bill help on the rise – more households access payment assistance under Victoria’s energy consumer protections framework

A record number of Victorian households accessed tailored payment assistance in 2022-23 according to the latest

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Electricity and gas icon
News update
23 November 2023

Regulator releases ‘Best Offer Guideline’ to promote energy retailers’ compliance with rules

The Essential Services Commission has today released the Best Offer Guideline, which provides guidance to energy retailers on how they share information about their ‘best energy offer’ with customers.
Ombudsman Catherine Wolthuizen, Energy and Water Ombudsman Victoria and Chairperson Kate Symons, Essential Services Commission sign 2023 Memorandum of Understanding
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News update
23 November 2023

Energy and Water Ombudsman Victoria and Essential Services Commission renew shared commitment to support Victorian energy and water consumers

The Essential Services Commission and the Energy and Water Ombudsman Victoria (EWOV) have signed an updated Memorandum of Understanding to continue their strong working relationship and shared goal of delivering better outcomes for energy and water customers in Victoria.
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Featured consultations

View all current consultations