We have a regulatory role overseeing the Port of Melbourne services, unbooked commercial passenger vehicles fares and charges, and accident towing charges.
We monitor the port's compliance with price setting regulations, develop guidelines, and produce inquiries, studies and reviews that promote the long-term interest of port users.
We regulate maximum fares for unbooked commercial passenger vehicles, which include 'rank and hail' taxis. We also conduct reviews and inquiries that promote the long-term interests of consumers.
We review Victorian accident towing and storage charges, then use our findings to make recommendations to the Minister for Roads.
We have completed our review of the maximum fares for unbooked taxi services that begin in the Melbourne Metropolitan or Urban and Large Regional Zones.
We reviewed the fees charged for vehicle towing and storage after an accident within Melbourne and the Mornington Peninsula.
We have completed our review of the surcharge applies when a taxi passenger pays for a fare using non-cash payment transaction options including credit, debit and charge card.