In 2023–24 we are focusing on promoting transparency and competition in the Victorian energy market to better serve the long-term interests of consumers.
Our energy compliance and enforcement priorities
Commissioner Sitesh Bhojani on our 2023-24 energy compliance and enforcement priorities
Our compliance and enforcement priorities for 2023-24 will focus on:
Payment difficulty framework
Our framework ensures that energy retailers provide assistance to customers who may be experiencing difficulty paying their bills. We will focus on making sure customers are provided practical assistance to reduce their energy usage and to access the Utility Relief Grant Scheme.
As electricity and gas are essential services, consumers should only ever be disconnected by an energy retailer as a last resort.
Helping customers navigate the energy market
We are helping customers to engage confidently in the energy market by ensuring they receive clear information to make informed decisions.
Retailers must obtain explicit informed consent from customers and provide customers with regular best offer messages and adequate notice about price change or contract changes.
Protecting customers experiencing vulnerability
Our enduring priority is to help all Victorians experiencing vulnerability to access essential services, especially those who are affected by family violence or rely on energy for life support.