Our priorities for compliance and enforcement activity in the Victorian Energy Upgrades program to protect consumers and uphold program integrity.
Compliance and enforcement priorities – Victorian Energy Upgrades program
Overview
We have identified enduring and strategic priorities for compliance and enforcement in the Victorian Energy Upgrades program to protect consumers and uphold program integrity.
These priorities ensure we focus our resources on the right areas, informed by potential harm to consumers and the program, compliance trends and issues, and consumer feedback.
Compliance matters are also considered as part of our audit program and annual accreditation renewal processes for accredited persons.
Enduring compliance and enforcement priorities
Conduct that involves serious exploitation of consumer vulnerability
Conduct that could cause serious personal injury
Serious misleading, deceptive or fraudulent conduct
Conduct that seriously compromises the program's integrity
Conduct that seriously compromises the program's reputation
2023–24 compliance and enforcement strategic priorities
Each financial year, we identify strategic priorities for compliance and enforcement to complement our enduring priorities. Our strategic priorities for 2023–24 are:
Heat pump water heater installations
Working collaboratively with our co-regulators and supporting industry to ensure heat-pump hot water systems are installed correctly first time, every time.
Baseline manipulation
Making sure accredited persons provide accurate information about the type and number products they are replacing.
Telemarketing and doorknocking
Supporting industry to comply with the proposed telemarketing and doorknocking ban, and monitoring compliance and acting on non-compliance once the ban is in effect.