We are requiring distribution businesses to report against the Greenfields Negotiated Electricity Connection Customer Service Standards when working with developers and contractors to connect new housing developments to electricity.
Timely electricity connections – reporting against the Greenfields Negotiated Electricity Connection Customer Service Standard
Overview
On 27 March 2023, we made a final decision directing distribution businesses to report on their performance against revised Greenfields Negotiated Electricity Connection Customer Service Standards when working with developers and contractors to connect new housing developments to electricity.
The customer service standards include:
- an overarching customer outcomes statement setting out what a distribution business expects to deliver over the next three years in relation to negotiated connections
- a requirement to form a consultative committee that meets regularly to discuss improvements in negotiated connection processes
- a performance reporting framework that distribution businesses are to report against every six months.
We first directed distributors to report against the Greenfields Negotiated Electricity Connection Customer Service Standards in March 2021.
Distribution businesses are required to report to the commission every six months for the regulatory period from 1 April 2023 to 31 March 2026.
View reports against the customer service standards
Distribution business reports against their customer service standards can be found in the resources tab.